Double for Club Maspalomas in the TUI TOP-5

If you search on TripAdvisor or HolidayCheck for the top-ranked hotel in Maspalomas, Club Maspalomas Suites & Spa has consistently appeared at the top of the list. Just a few days ago, TUI, Europe's leading tour operator, presented its annual awards recognizing its accommodation partners. Club Maspalomas Suites & Spa was among the five finalists in both the "Best West Mediterranean Hotel" and "TUI Best Hotel Germany, Austria, Switzerland, and Poland" categories. Congratulations to the entire Club team for this double recognition from TUI customers!

 

What is the secret of the very high number of repeat customers, the leadership of the Tripadvisor ranking in Maspalomas and the various recognitions from tour operators, such as this double in the TUI TOP-5?

 

Spectacular facilities

 

It's worth remembering that Club Maspalomas underwent a complete renovation in 2018, transforming from a one-key bungalow complex into a four-star, horizontally-style hotel with 133 modern suites. The establishment, owned by the Cáceres family , opened its doors in November 2018 with facilities that were not only renovated but, in most cases, entirely new, such as the large swimming pool and sunbathing area, and the dining and entertainment venue.

 

However, can the facilities alone produce such high levels of customer satisfaction, leading the hotel to top review sites and achieving, among other accolades, a double ranking in TUI's Top 5? No, there's much more behind it: a team of over 90 people. As Managing Director Iván Cáceres tells us : "The hotel's success belongs to each and every member of our staff. Without their effort and passion for this profession, these accolades wouldn't be possible."

 

The Club team, the incalculable value of the brand 

 

We're in the era where everyone's talking about vacation experiences. Iván Cáceres takes it a step further: " Here we want to sell addictive experiences, so that guests have such a great time and enjoy themselves like kids in an adults-only hotel, so that they take away such wonderful memories of their stay that they absolutely have to come back."

 

At Club Maspalomas, guests find a team that understands their needs and, in a very natural way, goes above and beyond to fulfill their wishes. In a 2019 post, I shared a vacation anecdote about Gonzalo García , a member of the Reception team, which illustrates the lengths (and, in this case, the cleverness) he goes to make guests' stays unforgettable.

 

 

 

And this is a service philosophy of the Club Maspalomas Suites&Spa that the client notices from their arrival at the Reception to their treatment with the other departments of the hotel, such as the Housekeeping department led by Josefa Sarmiento.

 

 

 

F&B offer: creative, healthy and for all tastes and demands

I don't want to end the post without briefly highlighting the two leaders of the Food and Beverage teams: 

 

 

 

 

In the Restaurant and Bar area, we have Alberto Trujillo . One of his facets is his great passion for wine (he holds an advanced degree in oenology and food pairing), in addition to having extensive knowledge of other beverage categories, such as cocktails and coffee. This is evident at Club Maspalomas in the creative and innovative bar menu and the extensive wine list, designed with special care in the selection of Canarian wines, as he himself tells us:

 

" The discerning consumer has become curious and feels the need to seek out something new every day that might surprise them. The fact that we can offer grapes that are only grown within the island territory, combined with their low production, positions our wine as a rising star in the market and attracts the attention of the most demanding customers. Furthermore, this evolution is also reflected in the treatment of the grapes themselves, producing white wines aged in barrels or on lees, or reds with extended aging, taking a further step in quality and diversity. "

 

 

 

The kitchen team is led by Alberto Miranda , a chef with extensive experience in holiday hotels and a distinguished background as a trainer. He is responsible for the high gastronomic standards of the Buffet Restaurant, the Snack Bar, and the Italian restaurant, Gondola. At Club Maspalomas, guests will find a culinary offering to suit every palate. Also noteworthy are the options for guests with allergies or intolerances and the daily selection of creative dishes for vegans, which Alberto Miranda explains in detail:

 

"We have created several elaborate dishes for vegan customers, taking into account the inclusion of vegetable protein sources, such as seitan, tofu or legumes, of which we have a selection daily in the salad bar. In addition, the ingredients of "The dishes in our buffet and à la carte offerings are, in large part, of local origin from kilometer zero."

 

Congratulations to the Club Maspalomas team for this great recognition from TUI, which not only rewards the establishment, guarantees the brand and jobs, but also significantly boosts the entire Gran Canaria destination on the map of tourism competitiveness!