It is the issue of noise due to the use of machinery that disturbs rest. British clients of Hotel Axel in Playa del Inglés, owned by Jubla INV, communicated this Tuesday to Maspalomas24H their discomfort with the management of the hotel chain specialized in gay products due to the noises that are being made during renovations in the hotel environment. Maspalomas24H has not been able to verify the news because the hotel chain has no roots on the island and there is no useful contact with the press.
There are tourists who have resorted to social networks without any response from the company's digital communication services. When checking the news on TripAdvisor there are comments and photos of the hotel rooms, which have prices of about 183 euros per night. One of the clients pointed out to "at least inform your clients so they can choose" before coming because "the constant hammering from 8:30 to 18:30 does not add up to a relaxing vacation." This same tourist said on Twitter that "Axel Maspalomas should be avoided at this time." On TripAdvisor, a hotel commercial who signs as Carlos Aguiar admits inconvenience to clients and points out that "we are not changing or compromising initial structures or moving or demolishing walls" and that "everything we are working on is mainly DIY."
A TripAdvisor comment points out that "I stayed in a room that had not yet been renovated. The hotel lacks a bit of common areas, and indeed the pool and bar area could use a renovation." Another user points out as of October: "Yesterday, Monday at 9.30:24 in the morning, the second floor of the hotel was filled with workers raising the floors of the rooms. Yes, my room in the middle of a construction site, blows, hammers, the screams of the surveyor/architect, material everywhere, dust, infernal noise and my room in the middle. At reception they tell me that since the hotel is full I should screw myself. This is a vacation in a hotel that has glamor and XNUMX-hour customer service hours as marketing. I don't know if it is legal that a work of the magnitude of what they are doing in my plant can be done with clients through the medium. Will it be legal? Will they have a license? Not a warning of what was going to happen, nor "an apology since I complained yesterday, not even a helmet to be able to get to the room in the middle of the work or some earplugs to withstand the infernal noise."
