Includes options for people with communicative disabilities who cannot use their voice and allows them to receive civil protection notifications
Within the program of commemorative events for the 25th anniversary, 1-1-2 Canarias, dependent on the Department of Public Administrations, Justice and Security directed by Julio Pérez, has launched the new App that will facilitate comprehensive access to the services of emergency by text and voice and will allow you to receive notifications of Civil Protection alerts. The 112Canarias App is now available for both iOS and Android phones, through the Google Play Store and Apple Store.
With this application, the Government of the Canary Islands improves the communication of end users with 1-1-2 Canarias, including people with communicative disabilities (hearing or speech), as well as those people who, for any reason, cannot They can communicate with 1-1-2 using voice at the time of an emergency, which makes it a complement to the existing tools for this purpose.
The 1-1-2 Canarias App arises from the need to diversify access to the Comprehensive Emergency System, expanding the possibilities when it comes to alerting through the Single Emergency Telephone 1-1-2, through a system that increasingly It is more common among citizens, such as Apps, and thus also allowing the attention of demands in emergency situations.
This free application allows you to communicate with 1-1-2 Canarias by making a phone call to 1-1-2 or, if you cannot speak, by means of a voiceless announcement that, in addition to sending the GPS position, uses pictograms to select the type of emergency and starts a text chat that allows the person who alerts to send images and videos of what happened.
In this way, greater accessibility is provided to 1-1-2, including people with hearing and/or language or speech disabilities (under the requirement of the European Union regarding having equivalent accessibility for people with disabilities). as well as those people who, for any reason, cannot communicate with 1-1-2 using voice at the time of the emergency.
Once the application has been downloaded, in case of emergency it can be accessed by making a “voice” call, by pressing the button that generates direct access to the keyboard of the mobile terminal with the default number “112” where the call must be validated to establish a conversation. by telephone in a conventional way and also, by “voiceless” call, selecting this icon to start the conversation with 1-1-2 through chat.
The application also allows, if the user gives their consent, that it can be configured to receive alerts and self-protection advice when an Emergency Plan is activated in the Autonomous Community of the Canary Islands.
In addition, it can be established so that, every time it is used to alert of an emergency, 1-1-2 Canarias can receive personal data and medical data to improve care and demand management, as well as notify via SMS message to the contact indicated in case of emergency by the user.
Transfer agreement with Murcia
This new app is the result of an agreement for the transfer of use of the software between the Government of the Canary Islands and the Region of Murcia for its application by CECOES 1-1-2 Canaria, under the name “App 1-1-2 Canarias” .
This agreement was signed between the General Directorate of Security and Emergencies of the Ministry of Public Administrations, Justice and Security of the Government of the Canary Islands and the General Directorate of Heritage of the Ministry of Economy, Finance and Digital Administration of the Region of Murcia,
Once the transfer agreement was formed, work was carried out to adapt the App to the characteristics of the CECOES 1-1-2 Canarias emergency management platform, which is diversified into two operational rooms to provide coverage of service more appropriate to the characteristics of our island territory. This has made it necessary to provide the APP with a system that guarantees synchronization in its operation and thus be able to operate simultaneously regardless of the location from which the alert is managed.
