The complaint dates back to 2021, along with twelve other companies, however the consumer association has now taken up the matter after the announcement of an investigation by Consumer Affairs.
The consumer association FACUA has denounced the two Canary Islands airlines: Binter and Canaryfly. The reason for this complaint, which includes twelve other airlines, is not having a free telephone number for customer service. This joint complaint by the consumer association was made in 2021, however FACUA has recently brought it to light due to the investigation that the Ministry of Consumer Affairs is carrying out on some airlines, the identity of which is not yet known. name, for the same reason.
Along with Binter and Canaryfly, the complaint filed by FACUA two years ago includes airlines such as Blue Air, Iberia, Wizzair, Volotea, Air Europa, Condor, Iberojet, Easyjet, Finnair, Iceland Air, SAS, Transavia, Wamos Air and EgyptAir . However, it is unknown if they are the same ones that are currently being investigated by the Ministry of Consumer Affairs. Air transport, being considered a basic service of general interest, requires that companies providing these services have to have a free customer service telephone number.
According to Consumo, which does not specify which airlines are involved, these irregularities could be fined for being minor or serious infractions with fines of between 150 and 10.000 euros, in the case of the former, and between 10.001 and 100.000 euros, in the case of of the serious ones. In the event that the illicit benefit obtained by these practices has exceeded these amounts, the sanctions could reach between two and four times the illicit benefit obtained, for minor infractions, and between four and six times the illicit benefit obtained, for serious ones. .
This news adds to what was known a few days ago, when the Ministry of Consumer Affairs opened disciplinary proceedings against various low-cost companies with a presence in the archipelago for practices such as charging for carry-on luggage, charging a supplement to minors and dependent people for sitting next to your companions and do not allow payment with cash.
