It is the first hotel of this category and the Canary Islands capital to use the system. This April, Gloria Palace has joined Hotelverse, the reservation system that allows tourists to discover the establishment located 600 meters from San Agustín beach with a digital twin including the largest thalassotherapy center in Europe. Thanks to Hotelverse technology, guests can now immerse themselves in a virtual tour of the hotel via digital twin, exploring every corner, choosing their preferred room bed type and familiarizing themselves with all the amenities and offerings before even setting foot. on the property.
Also for housekeepers and room cleaners: Hotelverse with Eisisoft has launched Eisiverse, a digital twin designed for hotel operations. This detailed replica of hotels can be used to optimize daily hotel management, including real-time monitoring of room cleanliness and viewing guest feedback.
Hotelverse is a pioneering company in the creation of APIfied digital twins for hotels and the tool for the reception of hotels such as Gloria Palace arrives on the island to increase up-selling capabilities upon guest arrival at the accommodation. Up-selling in hotel jargon means getting more out of the customer, that is, increasing their spending on purchases of new experiences. Hotelverse has provided the twin of the Gloria Palace with 360o navigation, offering a hyper-realistic vision that triggers sales opportunities for its digital replicas, as already used by Radisson Hotel Group and NH Hotel Group
The supplier company has invested 5 million in the development of this tool that will allow the Gloria Palace hotels, initially in San Agustín, for the client, without leaving the hotel's website, to virtually tour the accommodation before the trip, Being able to customize the display with multiple filters aimed at finding the exact room to stay in. Among others, you can choose according to specific criteria such as the location within the hotel complex, the floor, the noise level or hours in which it receives direct sunlight. Additionally, the client can see the exact views from each room before booking.
The company has been optimizing its technology to turn the reservation process and navigation into a truly immersive experience. Incorporating zooms and 360-degree aerial transitions allows you to virtually explore the hotel, buildings and all available services and facilities, such as a pool, restaurant, spa or gym. In addition, Hotelverse has recently launched its “destination overview” that allows you to locate the hotel in the destination and show the value of the location to the customer.
Radisson Hotel Group maintains that with Hotelverse we have surpassed the 20% conversion rate in room selection. After experiencing the potential of its digital twins in the field of online reservations (with a 60% increase in the conversion rate of hotel websites), Gloria Palace will be able to launch new functionalities.
Its "Choose Your Room Front Desk" tool is a digital replica of the accommodation that users can consult upon arrival at the hotel, while checking in with the receptionist. Connected in real time with the Hotel Management System (PMS), The technology shows guests the available rooms in real time, including detailed information about the floor, location or type of bed, allowing them to improve their stay. The innovation has recorded a 70% increase in the booking of superior room categories and a 25% % that of additional services.
