Luace Consultores confirmed on Wednesday that the four-star Club Maspalomas Suites & SPA complex, owned by Ichiban, owned by Iván Eladio Caceres, owner of LC Publicidad, has passed the maintenance audit of its integrated management system for Quality, ISO 9001:2015 and Environment ISO 14001:2015; the EQA certifier highlights: the level of customer satisfaction; the environmental awareness of all its staff and the continuous improvement encouraged by the property; the investment in the facilities. Club Maspalomas Suites & SPA is certified by Travelife.
This project has been obtained thanks to the work of the staff and within a historical, current and future commitment to continuous improvement, monitoring and control of key indicators and maximum coordination of the central team to offer the best service to its stakeholders. In this way, the establishment will be able to maintain and increase its prices.
Through its quality policy, it has focused on key areas such as ensuring the continuous evaluation and improvement of its activities and processes, compliance with legal, regulatory and normative requirements, the satisfaction of its customers (operators and tourists), process management, minimizing potential operational risks and developing opportunities. In this way, the company has been able to establish the objectives and resources necessary to generate and provide results in accordance with the requirements of its customers, as well as reporting the results to franchisees with whom it has also worked to improve the performance of the group's brands.
