San Roque University Hospitals (HUSR) has launched an innovative digital tool that It allows family members of patients undergoing surgery to check the status of the surgery in real time, thus reinforcing their commitment to technology, transparency, and people-centered care.
This new system works simply and securely. Upon admission, the Admissions Department provides companions with a letter with a code. Anonymous QR code linked to the scheduled intervention. Family members can access an online platform that displays the different stages of the surgical process. This information can be viewed from a mobile device or on monitors installed in the waiting rooms.
The possibility of having this information in real time offers greater peace of mind and confidence., as it allows people to accurately know the stage of the procedure without having to physically wait in the waiting room. This allows companions to organize their time more freely, staying informed about each step of the procedure.
The tool also helps reduce the anxiety and uncertainty that are common during these times, facilitating clearer and more agile communication between the care team and family members.Furthermore, this system helps optimize resource management and consultation times, avoiding crowding at counters and allowing in-person care to focus on those consultations that truly require it.
With this initiative, San Roque University Hospitals reaffirms its commitment to technological innovation in healthcare and to a more comfortable and personal healthcare experience for both patients and those who support them throughout the entire process.
