The certification was awarded last Thursday, October 24th, in Madrid, during the SECA National Congress, to three members of the Patient Experience team.
San Roque University Hospitals (HUSR) becomes the first hospital in the Canary Islands in obtaining the Certification as a Patient Experience-Centered Organization, in accordance with international standards Patients First, endorsed by the Spanish Society for Healthcare Quality (SECA) and the Institute for Patient Experience (IEXP).
The award was officially presented at the XLI National Congress of the SECAheld in Madrid. Representing the extensive Patient Experience team at HUSR, they accepted the diploma Fabio Colamarino, Oriol Santana y Yurena Rivero, who expressed their gratitude for this milestone on behalf of all the staff.
A recognition of the culture of care
This certification verifies that HUSR complies with eight key dimensions in terms of patient experience, and consolidates its commitment to a healthcare model where people are the central focus of every decision and every process:
- Clear and understandable information for patients and families.
- Emotional Support throughout the entire care process.
- Active listening of experiences, opinions and suggestions.
- Continuous improvement, based on what really matters to the patient.
- Committed professionals with empathetic and human attention.
- Informed participation in decisions about one's own treatment.
- Evaluation of perceived results and quality of care.
- Value-based healthcarefocused on health, well-being and efficiency.
An achievement for everyone at HUSR “This milestone would not have been possible without the involvement of the entire team. It reflects a cross-functional culture where each professional, from their area, contributes to improving the experience of those who trust us,” HUSR management emphasizes.
The hospital group is thus advancing in its commitment to quality care more humane, empathetic and people-centered, aligned with international quality standards and the real expectations of those involved in a healthcare process, whether patients or family members. The certification Patients First It's not a destination, but a driving force to keep moving forward. At HUSR, we firmly believe that excellent healthcare is only possible when the patient and the professional are at the center. That's why we want to continue spreading this culture, both within and outside our organization, working every day to improve the experience of those who trust us and those who make care possible.